Legal
Grievance Redressal
Claren Labs wants to resolve problems quickly and fairly. This page explains how to raise a grievance about our products, purchases or handling of your personal data, in line with the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.
Deepak Airy
- Designation
- Proprietor, Claren Labs
- Address
- Haldwani, Uttarakhand 263139, India
- Phone
- +91 76682 90195
On this page
1. Start with the right team
1.1Most questions are answered fastest by email: support@clarenlabs.com for app help, billing@clarenlabs.com for payments and refunds, and privacy@clarenlabs.com for data requests.
1.2If your issue is not resolved, or you prefer to go straight to a formal complaint, contact our Grievance Officer.
2. How to raise a grievance
2.1Email grievance@clarenlabs.com from the email address you use with Fia.
2.2Include your name, a clear description of the issue, relevant dates, any transaction reference, and screenshots if they help.
2.3Never send passwords, verification codes or full card details.
3. Timelines
3.1We acknowledge your grievance within 48 hours.
3.2We aim to resolve it within one month of receiving it. If we need more information, we tell you what we need.
4. Privacy grievances
4.1Grievances about personal data follow the same process.
4.2If you are not satisfied with our response, you may complain to the Data Protection Board of India.
5. Other options
5.1Consumers in India can also contact the National Consumer Helpline by calling 1915 or visiting consumerhelpline.gov.in.
5.2Consumer complaints can be filed online with the consumer commissions at edaakhil.nic.in.
5.3Nothing on this page limits your rights under the law.