Refund and Cancellation Policy

1. Summary

• You can get a full refund within 7 days of a payment if nothing from it has been used.
• Once any part of a purchase has been used, for example Fia AI messages, a Coach Review or Day Recap, that payment is not refundable.
• Duplicate charges, failed activation and billing errors are always refunded.
• Plans do not renew automatically, so there is nothing to cancel. A plan ends on its end date.

2. 7-day refund for unused purchases

2.1You can ask for a full refund within 7 days of the payment date if the purchase is completely unused.

2.2A purchase is unused when, since the payment, no Fia AI messages or Coach Reviews have been used and Day Recap has not been opened.

2.3We check usage in our records before approving a refund.

2.4This applies to each payment, including a new pass bought to extend a plan.

2.5After 7 days, or once any part of a purchase has been used, the payment is not refundable, except as set out in section 3 or where the law requires a refund.

3. Always refunded

• You were charged more than once for the same purchase.
• You paid, but the plan was not activated on your account and we could not activate it within 3 business days of your report.
• You were charged an amount different from the price shown at checkout, or charged without your authorisation.

4. Plan end dates

4.1Fia Plus passes are one-time payments. They do not renew automatically, and no further payment is taken.

4.2A pass stays active until its end date, shown on your account page. If you buy another pass before it ends, the new period is added to the end date.

4.3We do not give partial refunds for the rest of a period, except under sections 2 and 3.

5. Not refundable

• Plans you received free, including through a promo code or promotion, such as Lifetime Plus.
• Passes that have ended.
• Purchases whose access ended because of a serious breach of our Terms, unless the law requires otherwise.

6. How to ask for a refund

6.1Email billing@clarenlabs.com from the email address you use with Fia. Include the payment date, the amount and the transaction reference from your receipt.

6.2We acknowledge your request within 48 hours and tell you our decision within 7 business days.

6.3Approved refunds go back to the original payment method. They usually reach you within 5 to 7 business days, depending on your bank or payment provider.

6.4When a refund is issued, the time added by that payment is removed from your plan.

7. Purchases through Google Play

If a purchase is made through Google Play, Google Play's refund policies apply, and refunds are requested from Google Play.

8. Your rights

Nothing in this policy limits rights you have under the Consumer Protection Act, 2019 or any other law that cannot be waived.

9. Contact

For refunds and cancellations, email billing@clarenlabs.com. If a refund issue is not resolved, you can contact our Grievance Officer as described at clarenlabs.com/grievance.